Privacy Policy

1. Who We Are

Cyntex.ai ("we", "us") provides AI-powered reception and call handling services for automotive dealerships and other businesses. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following types of data to provide our AI receptionist services:

• Call Audio: Voice recordings when enabled by customer and with proper consent
• Call Metadata: Phone numbers, call duration, timestamps, caller location
• Interaction Logs: AI responses, booking confirmations, conversation summaries
• Business Information: Dealership details, contact information, inventory data

3. How We Use Data

We process personal data for the following purposes:

• Service Delivery: Provide AI receptionist services and handle customer inquiries
• Service Improvement: Improve model accuracy and customer experience through anonymized analysis
• Legal Compliance: Meet legal and regulatory obligations
• Customer Support: Provide technical support and service assistance

4. Data Sharing

We only share data with trusted partners under strict agreements:

• ElevenLabs: Voice synthesis provider with EU Data Processing Agreement in place
• Telephony Providers: To route calls securely within EU infrastructure
• No Sales to Third Parties: We never sell data to marketing companies or other third parties

5. Retention

We retain data only as long as necessary:

• Call Metadata: 30 days standard retention
• Audio Recordings: Configurable retention, default 7 days
• Secure Deletion: All data deleted using industry best practices

6. Your Rights

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of personal data
• Restriction: Limit processing of your data
• Portability: Receive data in machine-readable format
• Objection: Object to processing for legitimate interests

Contact us at privacy@cyntex.ai to exercise these rights.

7. Security

We implement comprehensive security measures:

• Encryption: Data encrypted in transit and at rest using industry standards
• Penetration Testing: Regular security assessments and vulnerability testing
• Insurance: Cyber liability and Technology E&O insurance maintained
• Access Controls: Role-based access with multi-factor authentication